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Returns, Exchanges and Refund

 

  • You can return any item (EXCLUDE SALE) for a refund within 7 days of receiving your original order. Unfortunately we do not provide refunds if you change your mind or allow exchanges for anything purchased on SALE unless it is deemed faulty.
  • We try hard to accept all returns, they must  be returned in their original condition and securely packed. Returned items must include tags if any and any packaging e.g. shoes should be returned with the original shoe box.
  • You can exchange your item within 10 days, as long as the new item has the same product code as the original product you ordered. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product.

  • We'll send your replacement to the original delivery address. To check or update your address details, log into My Account and click 'edit' below your Address Book (remember to click 'Save' when you're done).

  • If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.

  • If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.

  • We'll refund the price you purchased your item excluding postage.

  • All goods will be inspected on return.

  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

  • We are not responsible for any items that are returned to us by mistake.

  • We try hard to accept all returns, they must to be in the original box or bag and securely packed. Returned items must include tags if any and any packaging e.g. shoes should be returned with the original shoe box.

  • You'll be responsible for the cost of returning any items.

  • We recommend you obtain proof of postage.